The project “Enterprised – Low Qualified Adults Ready for Work” emphasises on extending and developing the competences of educators and other personnel in effective teaching of low-qualified adults. By equipping adult trainers with the adequate methodological framework and resources on effective teaching (i.e. soft skills, process related skills, digital skills, entrepreneurship, etc.) in line with current on-the-job realities, Enterprised aims at increasing the quality of training provided and respectively the prospects for learners to be successfully employed in long-term perspective – particularly in the tourism sector, which is important to all of the participating partner countries: Iceland, Austria, Spain, Norway.
Intellectual Output 1 (IO1): Resource Guide for Adult Trainers. Situational Profiles of Jobs in the Tourism Sector.
To support trainers to get a clearer understanding of the work specifics for workers in the tourism sector and provide a rich repository of real life situations, which can be integrated in their training work with learners (also current workers), working conditions and training needs were identified, focusing on frontline staff in a broad sense, i.e. dealing directly with service users (tourists), frontline staff showing potential/ambition to becoming team leaders, staff in tourism being confronted with new trends in the labor market, e.g. eco-friendly tourism, cultural tourism, entrepreneurial awareness/business understanding etc.
Our initial focus group meetings (and major following development activities from which this Resource Guide was established) were held several weeks before the outbreak of the COVID-19 pandemic. According to the World Tourism Organization (UNWTO), the tourism sector is the one commercially most affected, bringing world-wide travel restrictions along with decreased willingness and opportunities to travel. This will change perspectives in tourism and bring new challenges to be faced, perhaps also in medium- or even long-time terms. We cannot yet exactly say what the new reality will lead to, but it will be essential for adult education and VET trainers, as well as employees and employers in tourism, to adequately respond to new requirements arising from this new situation and considerably changed conditions.
Below the Resource Guide (Intellectual Output 1, IO1) is given in English, German, Icelandic, Norwegian and Spanish:
Resource Guide (IO1) – English
Resource Guide (IO1) – German
Resource Guide (IO1) – Icelandic
Resource Guide (IO1) – Spanish
Resource Guide (IO1) – Norwegian
Intellectual Output 2 (IO2): Methodological Guide for Adult Trainers “Teaching through Job Situations” (two parts)
The following outputs were developed based on the partnership’s combined efforts in describing situational cases relevant to findings from the Resource Guide (IO1) and in close cooperation with stakeholders (Tourism companies and educational experts) during the testing phase. The methodology was piloted among 60 learners in partner countries with positive feedback from learners and adult trainers. The use of situational cases based on the practical methodology was seen as motivating and encouraging:
Below the Methodological Guide and situational cases (Intellectual Output 2, IO2). The cases were used in English in the testing phase since learners were of multiple nationalities in most groups. In most companies, English was the working language.
In addition to the situational cases an overview of competence factors and cases was developed to facilitate the choice of cases to use with learners. Also, an example of a skills – assessment form was produced where learners can have an overview of competences required in the field/at work and self-assess to support own competence development.
Methodological Guide (IO2: Part I) – English
Situational cases (IO2: Part II) – English
Overview of cases and competence factors – English
An example of skills – assessment form- English
Methodological Guide (IO2: Part I) – German
Methodological Guide (IO2: Part I) – Icelandic
Methodological Guide (IO2: Part I) – Spanish
Methodological Guide (IO2: Part I) – Norwegian
Intellectual Output 3 (IO3): Methodological Guide for Adult Training Providers and Tourism Industry “Get Enterprised – Work Immersion for Adult Trainers”
An example for how to plan and organize immersion periods for adult trainers in companies (Intellectual Output 3, IO3), this product can serve as a support material for introducing that type of cooperation. The focus is on the adult trainer – insights and competences linked to current practices in the Tourism sector so the situational cases can be mediated optimally in training. That can better equip learners with relevant competences and confidence in stepping into jobs in the field and/or strengthening current employees in their jobs. Feedback from pilots in the Enterprised project support this. IO1 and IO2 provide a foundation for the adult trainer for the immersion period(s).
Work immersion Guide – English
Work immersion Guide – German
Work immersion Guide – Icelandic
Work immersion Guide – Spanish
Work immersion Guide – Norwegian